Refunds, Returns & Cancellations

You can cancel an order free of charge any time before the vendor accepts it. When you cancel in time, your payment is refunded automatically to the same card or mobile-money account you paid with, through Paystack — no extra steps needed.

Once a vendor has accepted and started preparing your order, it generally can no longer be cancelled, because preparation has begun. If you have a problem after that point, contact us and we'll help (see Disputes below).

We refund automatically, to your original payment method via Paystack, when:

• You cancel before the vendor accepts the order.
• A vendor declines or cannot fulfil your order.
• A delivery fails through no fault of your own (for example, no rider could complete it).

Refunds are initiated immediately once approved. Mobile-money refunds usually arrive within minutes to a few hours; card refunds are returned by Paystack to your bank and typically appear within a few business days, depending on your bank. Cash-on-delivery orders that were not paid online have nothing to refund unless a partial online charge applied.

Because we deliver food and everyday goods, please check your order at the door where possible. If an item is missing, incorrect, damaged or unsafe:

• Report it to us right away with your order number and, if possible, a photo.
• Food & perishable items: report within the same day of delivery.
• Retail/non-perishable goods: report within 7 days of delivery.

Depending on the issue we will arrange a replacement, a partial refund, or a full refund to your original payment method.

If something goes wrong, contact orders@dkcarts.com or support@dkcarts.com with your order number. Our team reviews each case. Because vendor payouts are triggered automatically upon delivery and funds are not manually held by our platform, in the event of an approved post-delivery dispute, DKCarts will process the refund to the customer directly from our own corporate balance. We then recover this refunded amount from the vendor's subsequent payouts in accordance with our vendor agreements.

Akilidex (DKCarts), Accra, Ghana · Orders: orders@dkcarts.com · Support: support@dkcarts.com. See also our Delivery Policy.